JOB SPECIFICATION
FRONT OFFICE PERSONNEL
Our property considers
the following traits important for the successful performance of front office
work.
1. Professional
Demeanor
n Reports to work on time
n Has a positive attitude towards the job and the hotel
n Recognizes positive and negative aspects of the job
n Possesses maturity in judgment
n Appears businesslike
n Maintains control and composure in difficult situations
2. Congenial Nature
n Smiles readily
n Exhibits cordial and pleasant behavior
n Is a people person
3. Helpful Attitude
n Is sensitive to the guests’ needs
n Possesses a sense of humor
n Responds and speaks intelligently
n Demonstrates creatively
n Practices good listening skills
4. Flexibility
n Willing and able to accept a different work shift if necessary
n Understands others’ points of view
n Willing to try new ways of doing things; innovative
n Works well with guests and hotel staff; a team player
5. Well-Groomed
Appearance
n Dresses appropriately; meets
property standards for wear and care of uniform, jewelry, and personal grooming